Shipping, Returns & Refunds
Shipping in Australia
We ship all our orders using either Australia Post or Interparcel — depending on the package size. Sometimes we might even personally deliver it ourselves!
- Shipping for coffee, tea & accessories is a set $15.00 per order.
- Shipping for coffee machines & grinders is a set $30.00 per order.
Standard shipping times are dependent on your time of order and receiving address.
Our aim is to provide you with freshly roasted, quality coffee; if there is a problem with supply we will contact you via email.
How long will my order take to ship?
- For Sydney Metro, orders should arrive within 1–3 days of shipping.
- For Brisbane, Canberra, Adelaide and Melbourne, orders should arrive within 1–5 days of shipping.
- For all other destinations, orders should arrive within 1–5 days of shipping.
Can I return or exchange my order?
If in the event your purchase is faulty, damaged or incorrectly described we will happily exchange the product upon presentation of your proof of purchase. To lodge a return claim, please contact us via email.
See our full Terms & Conditions for how returns and refunds are handled under Australian Consumer Law.